DISPUTE POLICY

Last updated 9/27/2024

Disputes and chargebacks with your bank are a last resort and an important tool for consumers. However, when used before problem solving and internal dispute resolution, it is costly and can cause service unavailability and increased costs for all consumers and users of this service and make it more difficult for us to offer our discounts and sliding scale.

By signing your agreement with these terms and conditons, you agree that you will only utilize the chargeback process in the case of a last resort after contacting Abuzz to resolve any concerns.

Any customer who uses the chargeback process fraudulently may be denied services in the future.

REFUND POLICY

Last updated 9/27/24

All refunds will have a processing fee deducted. This fee is charged by our online payments provider and not kept by us.

Thank you for choosing to seek services with Metro Area Modern Reproductive Care LLC (“Metro Area”, “we”, “us”, “our”) in collaboration with Aid Access. If you have any questions or concerns about this refund policy, please contact us at [email protected] .

We cannot accept returns of abortion kits or provide refunds after kits have left our pharmacy partners’ facilities. If you wish to cancel your order or have changed your mind between payment and order processing, please contact us at the urgent administrative phone line provided during your virtual visit. We cannot guarantee cancellations in all circumstances due to our rapid order and shipping process.

If you are unsatisfied with your service during your visit or you change your mind during your consultation, you are not obligated to complete your medication order and may receive a refund.

Medication abortion using mifepristone and misoprostol is 95-98% effective for safely terminating a pregnancy. By using our services, you acknowledge and accept the up to 5% risk that this regimen will not successfully terminate your pregnancy. We cannot provide refunds or monetary credits for unsuccessful terminations but will coordinate or provide follow up with in-person clinics as needed.